Shipping policy
Customer Service
We are committed to providing the highest level of excellence in products, information and customer service. We want to ensure your experience is the best it can be and welcome every opportunity to make you happy. Your complete satisfaction is our goal, please let us know how we're doing. We look forward to your comments and feedback.
Order Processing:
- Orders placed after 12:00 pm (noon) EST will be processed the following business day.
- Most orders are processed within 48 hours of receipt. (Processing time does not include weekend)
- Orders are processed, shipped, and delivered on business days only (Monday through Friday, excluding major holidays).
- Orders over $500 may require a signature confirmation at delivery.
Domestic Shipping & Handling:
We are delighted to offer USPS or UPS as our domestic shipping carriers. The carrier we select is determined by the weight of the package. The shipping method offered will provide the estimated delivery date.
- Standard Shipping - orders over $50; complimentary (5 - 7 business days)
- Standard Shipping - orders under $50; $6.95 (5 - 7 business days)
- 2 - Day Shipping - $13.95; Order must be placed before 12:00 pm (noon) EST for same day shipment.
- Overnight Shipping - $25.00; Order must be placed before 12:00 pm (noon) EST for same day shipment.
International Shipping
We partner with MyUS.com, a leader in package and mail forwarding. They receive packages on behalf of our shoppers and consolidate merchandise and ship it internationally. They also handle the necessary customs paperwork on each shipment.
How MyUS.com works:
- Register with MyUS.com and receive a U.S. shipping address.
- Shop osmotics.com, enter your MyUS.com address as the shipping address
- MyUS.com will forward your items to you anywhere in the world.
Sales Tax
We are required by law to charge sales tax on orders being shipped to Alabama, Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Kansas, Kentucky, Maryland, Minnesota, Missouri, Nevada, New Mexico, New Jersey, Ohio, Oregon, Pennsylvania, Tennessee, Texas, New York, Virginia and Washington. If you are shipping to any other destination in the U.S., sales tax will not be charged on your purchase.